Heritage Family Credit Union

Job 170003 - AVP Branch Manager (Full Time)
Manchester, VT

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Job Details

Location: Manchester, VT
Employment Type: Full-Time
Salary: Competitive

Job Description

**The anticipated branch opening in Manchester, VT is scheduled for April 2018.  The person hired for this position would work out of our Rutland, VT offices until branch opening.**

Summary:

Guides and manages the operational efforts of the Manchester branch to provide world class member service. Ensures established policies and procedures are followed. Trains, directs and supervises the branch staff. Coach employees in branch operations including cross-selling products and offering services appropriate to members needs to meet branch production and growth goals. Ensures that members are served promptly and professionally.


Essential Functions and Basic Responsibilities:

Responsible for the effective and efficient performance of branch operations. Develop and maintain strong relationships with area businesses and members. Maintain a highly motivated and well-trained staff while also maintaining effective employee relations. Supervise work scheduling and workflow of branch operations.

Implement and monitor policies and procedures established for branch operations. Ensure operations are conducted in accordance with established company policies and with legal and regulatory requirements.

Ensure branch safety and security. Open and close the building in accordance with set hours. Analyze and monitor security and safety policies and procedures on an on-going basis.

Monitor branch activity including number of transactions, volume, teller errors, loan volume, teller and loan personal sales and new accounts. Assume responsibility for maintaining proper cash controls. Ensure all branch transactions are balanced at the close of each day. Oversee individual accountability for the handling of cash and assist tellers in resolving balancing problems as needed. Ensure a consistent, professional approach to branch operations.

Act as a loan officer, processing and approving member loans within established policies and limits. Supervises and assists with member service functions. Cross sells member services.

Monitor key products and sales within the branch to ensure profitable and sound business practices and a high quality of service for members. Coach employees regularly and review cross-selling activities. Review organizational and branch goals with staff.

Evaluate the job performance of assigned staff regularly to ensure quality of work and service to members.

Keep management informed of department activities, progress toward established objectives and of any significant problems. Request assistance when necessary.

Ensure proper maintenance and general housekeeping of the building, grounds, work and break areas, desks and equipment is carried out to maintain a clean and well organized environment, including snow and ice removal. Institute prudent safety measures.

Attend training sessions (CUPATs) and complete required training in a timely manner. Attend and participate in other group or company meetings as required.

Always exhibit a courteous and professional attitude toward staff and members by showing enthusiasm and dedication.

Assume responsibility for related functions as required or assigned. Assist other staff within the credit union as needed.

Requirements

Job Competencies/Requirements:

Handle all information/documents in a confidential and secure manner.

Ability to balance workload efficiently while keeping a member service focus in a busy office environment.

Good organizational, communication and business writing skills to exhibit professionalism and deal effectively with internal and external contacts.

Conscientious, comfortable with detail and the ability to be multi-tasked to coordinate and prioritize the workday efficiently. Comfortable working under pressure, self motivated and able to work in a team environment.

Ability to understand and monitor compliance functions and responsibilities assigned within a credit union and the ability to stay current in the changing environment of compliance.

Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency.


Education/Knowledge and Experience:

Associates Degree with two to five years similar or related experience, or five plus years experience servicing and managing within a financial institution preferred. Sales and sales coaching a plus.

Strong interpersonal, leadership and supervisory skills. Good writing and verbal communication skills and ability to prepare organized and well written documents. Excellent phone skills/etiquette and the ability to communicate effectively in person and over the phone.

Basic computer knowledge, proficient use of a calculator, keyboard and experience with Microsoft Office products required.  Experience with financial institution software systems preferred.


Working Conditions/Environment:

A typical office setting. This position requires sitting for long periods of time and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of the a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. Stretching breaks are recommended to avoid injury. Some lifting or moving of bags of coin 25+ pounds in weight. Physical activity as required for cleaning and maintaining buildings including use of various cleaning products.


This job description is not a complete statement of all duties comprising this position. Heritage Family Credit Union reserves the right to revise or change the essential functions and employment standards as the need arises. This description does not constitute a written or implied contract of employment.

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